We want you to be delighted with your purchase! 

If there are any issues that you would like to discuss, please contact us at here.

If you have changed your mind and would like to return your item for a refund, please make sure this happens within 30 days of original purchase. If 30 days have passed since you bought your item, please send us an email and we will do all we can to help.

Our return address is

South Coast Makers
LG Bobby’s & Co
2-12 Commercial Rd,
The Square,
Bournemouth
BH2 5LP

Please ensure you get proof of postage as we cannot be responsible for the goods until we have received them.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We are unable to offer refunds on any personalised items, including written greeting cards. 

Perishable goods such as food, cannot be returned. Gift cards are also non-refundable. Only regular priced items may be refunded. Sale items cannot be refunded.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your item. If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. The time this will take will depend on which bank you are with.

Refunds can take a few working days to show up in your account – this is down to your card provider and is unfortunately out of our control once the refund has been issued. If you still have not received your refund after 5 working days, please contact us here.

Exchanges

If you would like to exchange an item (eg. for a different size or design), please get in contact with us and we will see if the desired change is available.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be emailed to you.

Any credit card refunds will need to be refunded to the original payment method.

Need help?

Contact us here.